Support Policy

Experience top-notch support and get the most from our products at MyPreview.

At MyPreview, we are dedicated to providing excellent support to our valued customers. Our support team is here to assist you in getting the most out of our products and ensuring your satisfaction.

Support Channels

Our support is primarily provided through the following channels:

  1. Online Ticket System: You can reach out to us through our website anytime by submitting a support ticket. Simply navigate to the Support page, select the relevant category, and describe your issue or question. Our team will respond to your ticket promptly.
  2. Documentation: We maintain a comprehensive documentation that includes step-by-step guides, FAQs, and troubleshooting resources. We recommend checking our documentation, before reaching out to our support team as you may find the answers to your questions there.

Response Time

Our goal is to respond to your support inquiries as quickly as possible. While response times may fluctuate based on request volume, we typically aim to provide an initial response within 24 hours of receiving your ticket.

Operating Hours

Our support team operates around the clock, seven days a week, to ensure that we are available to assist you when you need it. You can submit a support ticket at any time.

Technical Assistance

Our support team is trained to provide technical assistance and troubleshooting for issues related to our products. If you encounter any difficulties or have questions about product features, compatibility, or usage, please do not hesitate to reach out to us. However, kindly note that we do not provide customization services for our products.

Product Updates

We are committed to continual product improvement. As part of our support, we regularly release updates to ensure our plugins remain compatible with the latest versions of WooCommerce and WordPress. We recommend keeping your plugins up to date to access new features and enhancements.

Feedback and Suggestions

Your feedback is invaluable to us. If you have suggestions for improving our products or services, please feel free to share them with our support team. We value your input and consider customer feedback when making updates and enhancements.

Policy Changes

MyPreview may periodically update this Support Policy to reflect changes in our support practices or to address customer feedback. Any revisions to this policy will be posted on our website.

If you require support or have any questions, please submit a ticket on our Support page. We are here to assist you and ensure that your experience with MyPreview products is positive and productive.

Thank you for choosing MyPreview.

Get the support you need today

Our dedicated team is here to ensure your experience with MyPreview is smooth and successful.

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