Sales tax refund policy
If you’ve been charged Sales Tax on your purchase and are registered for Sales Tax in the country of purchase, you may be entitled to a refund of the Sales Tax amount if permitted by the laws applicable in such country. Sales Taxes include VAT, GST, Consumption Tax, and others, as added from time to time.
Our online reseller Paddle.com conducts our order process, and you must contact Paddle within 60 days of completing the purchase to be eligible for a Sales Tax refund.
I don’t recognize this charge!
Charges from purchasing our plugins will appear on your bank or card statement as:
Suppose you do not recognize a charge and would like a receipt or suspect that a charge is fraudulent. In that case, you may contact Paddle support as soon as possible to get help to identify, investigate and quickly resolve the issue.
How long it takes to process a refund?
After we have received this information, a member of our customer support staff will be able to help you. Once your refund is issued, it can take between 3-5 working days (depending on the payment method you used at checkout) for the refund to be credited to your account.