Questions & Answers

Our themes are fully responsive and display beautifully across desktop, mobile and all devices in between.
Yes, it is our duty always to keep the themes and plugins up-to-date and to work with the latest version of WordPress. Currently, our items are developed and fine-tuned for WordPress 4.7.x or higher.
All of our themes and plugins are translation-ready and localized using the GNU framework. It is the common way to translate WordPress core and almost any theme or plugin.
Our products are designed to work specifically with self-hosted WordPress environment; However, based on’s available plans, they only allow Business plan customers to install custom third-party plugins and themes.
You can; However, we can’t guarantee compatibility with every plugin available on the WordPress marketplace. It is always best to test plugins before extensive use.
Currently, our products are a one time purchase.
All payments are handled through our authorized retailer, and we accept all major credit cards, debit cards, Apple Pay, and PayPal.​
Our website has a fully fledged affiliate system and for every customer, you refer to us that makes any purchase from our website, you will be paid a 20% commission.
We are unable to accept cash for the purchase of any item. At this time we accept payments via Credit Card and PayPal.
Once your payment is complete you’ll receive an order confirmation email with download link. While this usually happens within minutes, it can take up to 24 hours to process your payment. If you feel your payment has gone through and you still haven’t received a download link, get in touch with us at support@ email address and we’ll make sure you get the files you purchased.
We strive to keep our themes and plugins updated, free of bugs and compatible with the latest versions of WordPress, WooCommerce and our recommended plugins. You can check for theme and plugin updates in your WordPress dashboard.

You can update our paid plugins automatically via the admin panel providing you have activated a valid license key.
We provide lifetime unlimited theme and plugin support to all our customers and users. There is no additional cost.
MyPreview LLC grants each customer one or more non-transferable license(s) to use the software for internal use.
We will only provide support services to the original customer or license holder with a legitimate license key, and consider any other uses of this license key for support queries or usage of the plugin(s) as fraudulent. 

Each license key is valid one year starting from your date of purchase after one year you can continue using your theme(s) or plugin(s), but you will not have access to updates any longer.
Once your payment is complete, you'll receive an order confirmation email with a download link which usually happens within minutes.
Your theme license key will be displayed on this receipt; Simple as that!
Your license is valid for a year from the date you purchase it. As an example, if you purchase your license on 29th March 2018, you’ll get regular updates of your theme(s) or plugin(s) until 29th March 2019. To receive updates after that date, you’ll need to renew your license.
Currently, our products are a one time purchase; We don't store your credit card or payment details on our website thus you won't be charged automatically when your license expires.
Your website will remain intact even if you choose not to purchase a license for another year. Each license comes with a year's worth of updates. Once that year is up, you can keep using your last version of theme(s) or plugin(s) for as long as you want, however, you will no longer be able to receive the updates and support.
Your license key entitles you to activate theme license on one WordPress setup only. If you wish to transfer your license key to another site, you will need to unregister or revoke the license key from your old WordPress site before deleting or uninstalling the theme or plugin setup.
Renewing your license key provides an additional year of support and free automatic updates to your product. This ensures compatibility with newer versions of WordPress and WooCommerce as well as potential new features and enhancements to the theme or plugin itself.
In the unlikely event you are unable to activate your license key, please contact us via email at license@
You do not need to have a license key for your theme or plugin to work; however, you will no longer be able to receive the automatic and regular updates.
Our WordPress themes and plugins are licensed under GPL – more info can be found on the GPL here.
Although it is not required, it is still respectful (and appreciated) to purchase a unique instance for each client project – this allows us to continue to create, update and provide support for our themes and plugins.
We don't offer phone or video call support at this time.
ALL SALES ARE FINAL. Since our shop sells non-tangible digital products that cannot be returned or exchanged, we sadly cannot issue refunds after the purchase is made. Please be sure to thoroughly review the theme demos and our plugin's requirements prior to purchasing. 

Note that every theme or plugin sold on our website has a fully functional live demo running the latest stable version of WordPress and WooCommerce (If supported) which can be tested at will.

We only make exceptions with this rule when a specific agreement was made before purchase.
No. You need to find suitable hosting service by your own. We can help you with basic guidance how to install WordPress theme via our support forum.
It is best to reach out directly to your hosting provider for assistance with any server issues.
There is the option to hide our credit in the Footer section of the customizer under Appearance » Customize » Copyright.
We don’t require you (paid customer) to have backlinks to our site although we do appreciate it.
Unfortunately, we can’t offer individual theme or plugin customizations or take on any client projects.
While a working knowledge of WordPress is not required, it will definitely help you get the most out of the theme and plugin.

We’ve provided detailed install and setup articles in our documentation to get you started, however, keep in mind that general WordPress questions are sadly beyond the scope of support we provide.
We want your new website to reflect your unique brand, simply add your logo in the theme customizer under Appearance » Customize » Site Identity.
Unfortunately as everyone’s needs are different, we are unable to upload your content for you.
Child themes are available to download for free. The documentation tutorial explains how to use a child theme.
To run our WordPress theme(s) and plugin(s) we recommend your host supports:

  • PHP version 7 or greater.
  • MySQL version 5.6 or greater OR MariaDB version 10.0 or greater.
  • WordPress version 4.9 or greater.
  • WooCommerce (If supported) version 3.1 or greater.
  • WP Memory limit of 64 MB or greater (128 MB or higher is preferred).
We release new WordPress themes and plugins every 3 to 6 months.
Be sure to join our mailing list for our latest promos, new products, and helpful resources.

Last updated on: April 03, 2018.